Reception workflows
Start with the calls your team already receives.
These four contexts show the reception work that can be mapped before a deployment is configured.
Reception workflows
Workflow index
Exact call flows, handoff rules, destinations, and data handling must be defined for each deployment.
Clinics
Appointments and everyday patient questions
An administrative reception flow can be planned around the questions a clinic receives before a visit.
Administrative reception only; not emergency support or clinical advice.- timings
- appointment requests
- location questions
Education
Admissions conversations with mixed vocabulary
Course names and dates may stay in English while the surrounding question is spoken in Hindi.
- admission dates
- course enquiries
- next steps
Local services
First-call enquiries before a visit or booking
Service names, locations, and availability can appear in one naturally code-mixed question.
- service enquiries
- availability
- business hours
Property teams
Enquiries that switch language mid-sentence
Project names and property terms can remain in English while the caller asks for context in Hindi.
- project enquiries
- visit requests
- follow-up details
Production readiness
A real rollout starts with the front desk.
ASR fine-tuning is one layer of a production receptionist. The operating brief defines what happens before, during, and after each call.Map the recurring questions
Document the questions callers actually ask and the Hinglish phrasing the team already hears.
Set response and handoff boundaries
Decide what the receptionist may answer, what it must confirm, and when a person should take over.
Verify the production destinations
Connect and test only approved telephony, scheduling, or business systems before presenting them as live.