Clinic calls
A caller may begin in Hindi, use English for a doctor’s name or appointment time, then return to Hindi for the next question. A mapped reception flow needs the whole turn.
Hindi and English can share the same sentence.
A caller may keep names, dates, or service terms in English and ask the rest in Hindi. The recognition approach treats that code-mix as one conversation.
Why Hinglish-firstRecognition focus · ASR for code-mixed speech
Language contextHindi
Language contextEnglish
- Example caller phrasing
Kal ka appointment reschedule karna hai.
I need to reschedule tomorrow’s appointment. - Example caller phrasing
Aaj shaam tak delivery ho jayegi?
Will the delivery arrive by this evening? - Example caller phrasing
Next weekend room available hai?
Is a room available next weekend?
Validate vocabulary and Romanized Hindi with the team and callers for each deployment.
Code-mixed speech
One conversation
Call patterns
Where code-mixing shows up at the front desk.
Names, dates, services, and locations may stay in English even when the rest of a caller’s sentence is Hindi.
Administrative reception only; not emergency support or clinical advice.Admissions calls
Course names, eligibility terms, and dates may stay in English while the caller asks for context in Hindi.
Local service calls
Location names, service names, and follow-up questions may all appear in one code-mixed enquiry.
Why Hinglish-first
Language Context
- Language context
- Hindi + English
- Recognition focus
- Code-mixed speech
Recognition Focus
Hinglish is conversational speech that mixes Hindi and English, sometimes within the same sentence. The exact mix varies by caller and context.
Recognition Focus
Code-mixed speech
The speech layer centers everyday language switching. The sequence below follows caller speech into a configured reception flow.
- Hindi + English
Caller speaks
The caller can move between Hindi and English as the question changes.
Code-mixed speech - Code-mixed ASR focus
ASR listens
Recognition is organized around code-mixed speech rather than a single-language assumption.
Hinglish-first recognition
Recognition Focus
Hinglish Questions
What is Hinglish?
Hinglish is conversational speech that mixes Hindi and English, sometimes within the same sentence. The exact mix varies by caller and context.
Why fine-tune ASR for code-mixed speech?
Code-mixed speech can switch languages within one sentence. Recognition needs to preserve that context instead of assuming a call stays in one language throughout.