About the work
A voice receptionist shaped around how India’s front desks speak.
HelloHinglish is voice reception for service teams that receive Hindi-English calls and need each conversation to end in a clear, reviewable next step.
- 01Listen to the whole turn
- 02Map the reception decision
- 03Keep a human handoff
Licensed Pexels workplace photography, not AI-generated. The people pictured are models and are not Siddharth, customers, or endorsers.
Why this work exists
The call does not arrive in one neat language.
A caller may begin in Hindi, switch to English for a service name or appointment time, and return to Hindi for the follow-up. A useful reception flow has to keep the meaning of the full turn, not merely recognise isolated words.
The workflow starts there: map a bounded reception task, define what the system may ask, and make uncertainty visible before any response or handoff is approved.
- Input
- Everyday Hindi-English caller phrasing and the context around it.
- Decision
- A configured reception topic, next question, or review path.
- Handoff
- A person or approved system receives the information needed to continue.
Working principles
Operational clarity before automation.
These principles guide how call flows are evaluated, reviewed, and handed off to the operating team.
Conversation before command
Design around the caller’s full request, including language switches, corrections, and the context needed to interpret a proper noun.
Handoff is part of the product
A flow is incomplete until the next person or system can see what was understood, what remains uncertain, and what action is expected.
Boundaries sit beside capability
Low confidence, unsupported requests, sensitive information, and emergency language need visible routes out of automation.
Deployment begins with operations
Destinations, consent, access, retention, escalation, and ownership must be agreed for the actual service environment.
Meet the founder
Siddharth Indukumar Ghelani
Founder, HelloHinglish
Siddharth is shaping HelloHinglish around a practical idea: Hindi-English callers should be understood in context and handed off with clarity. His focus is a clear path from everyday speech to a reviewed front-desk handoff.
- Conversation context
- Clear handoffs
- Responsible rollout
How the work moves
From one real reception task to an approved operating brief.
- 01
Listen
Collect the phrases, exceptions, and caller context for one bounded task.
- 02
Map
Define the topic, next question, confidence path, and human destination.
- 03
Test
Review representative language switches and unsupported requests with the operating team.
- 04
Approve
Confirm integrations, data handling, escalation, ownership, and release boundaries.
Start with one call flow
Turn a recurring front-desk question into an operating brief.
Map the caller phrasing, approved response, handoff path, connected destination, and data rules with the team responsible for the line.