Product
Voice reception for Hindi-English call flows.
HelloHinglish centers voice reception on Hindi-English speech and call flows that move between both.
- Caller speechHindi + English
- Recognition focusCode-mixed ASR
- Next stepConfigured flow
Why Hinglish-first
Hindi and English can share the same sentence.
A caller may keep names, dates, or service terms in English and ask the rest in Hindi. The recognition approach treats that code-mix as one conversation.
- Product role
- Voice receptionist
- Language context
- Hindi + English
- Recognition focus
- Fine-tune ASR for code-mixed speech
How the call moves
One recognition path for a code-mixed conversation.
The speech layer centers everyday language switching. The sequence below follows caller speech into a configured reception flow.
- 01
Caller speaks
Hindi + EnglishThe caller can move between Hindi and English as the question changes.
- 02
ASR listens
Code-mixed ASR focusRecognition is organized around code-mixed speech rather than a single-language assumption.
- 03
Reception responds
Voice receptionistThe recognized request moves into a reviewed reception flow.
Production readiness
A real rollout starts with the front desk.
ASR fine-tuning is one layer of a production receptionist. The operating brief defines what happens before, during, and after each call.
Map the recurring questions
Document the questions callers actually ask and the Hinglish phrasing the team already hears.
Set response and handoff boundaries
Decide what the receptionist may answer, what it must confirm, and when a person should take over.
Verify the production destinations
Connect and test only approved telephony, scheduling, or business systems before presenting them as live.
Production Boundary
Defined per deploymentExact call flows, handoff rules, destinations, and data handling must be defined for each deployment.